Supervisor Helpdesk Operations Shared Services Centre Job In L T Geostructure In Kasimpur Power House Colony

• • Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support
  • Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues
  • Ensure the Resolution of Queries/Requests/Complaints with appropriate response Maintain the Quality of responses to the calls/SRs Interception of ongoing call for quality monitoring
  • Coordination with respective Process Leads to ensure right information and content is being delivered by Helpdesk associates
  • Working with IT and Process teams to keep tools such as ChatBots, Portals etc updated
  • Assisting / facilitating the training of team members on areas such as Soft Skills, Process training.
    
    
  • Suggest process improvements & drive automation/digitalization
  • Monthly MIS preparations & presentations on Monthly review meetings

L T Geostructure is looking for Any Graduate / Post Graduate profile candidates.