Systems Operations Engineer M365 Applications Job In The Wells Fargo Foundation In Hyderabad / Secunderabad, Telangana, India

About Wells Fargo IndiaWells Fargo India enables global talent capabilities for Wells Fargo Bank NA, by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM) We are operating in Hyderabad, Bengaluru and Chennai locationsDepartment OverviewTechnology Infrastructure (TI) is leading technology transformation in a multi-cloud technology ecosystem delivering products and innovative solutions at scale that are stable, secure, and always on This includes Cloud and Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformationAbout the RoleThe Systems Operations Engineer is part of the IT Service Operations - Workforce Experience & Productivity Solutions (WXPS) and will be responsible for providing IT Operations Support for messaging and voice products in a production support environment.

Responsibilities:

• Candidate must have 4+ years of relevant experience in supporting M365 applications in a production environment
• Should have knowledge in Advanced Administration of Exchange Server 2016 and O365 with good understanding of Mail-flow/SMTP, Monitoring, Reporting, Integration with different technologies and Mailbox Migration activities
• Good knowledge on Dynamic Distribution Lists
• Working Knowledge of Exchange server, Software, troubleshoot various outlook related issues, troubleshoot NDRs, tracking emails etc
• Knowledge on Skype/Teams environments which includes troubleshoot login issues, audio/video related issues etc.
  
  
• Proven knowledge on O365, Microsoft Exchange and Active Directory
• Excellent knowledge of processes and tools utilized for system management, escalations, and support tools
• Excellent technical troubleshooting, interpersonal and customer service skills
• Troubleshooting iOS & Android device activation issues for emails
• Good knowledge on Mail encryption software (Preferred: Zix)
• In addition, this candidate will need to coordinate with internal and cross organizational peers to ensure successful adoption of software are met within the outlined SLAs.
  
  
• Should be able to conduct root cause analysis, introduce continuous improvement and solving problems
• Knowledge and understanding of SRE principles and Agile Methodology

Essential Qualification:4+ years of relevant experience in supporting large complex Technology Infrastructure environmentsShould have strong administrative support experience in Skype and M365 applications Experience in supporting Mobile devices would be desirableDesired QualificationAny Bachelor Degree.

Experience working with global teams in Banking domainWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable lawEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

The Wells Fargo Foundation is looking for .

The Wells Fargo Foundation is looking for Any Graduate / Post Graduate profile candidates.