Team Leader Voice 73794698 Job In Reliance Jio Infocomm Limited In Nasik

• Job Responsibilities : 1 Ensure smooth and efficient day to day operations within the team2 Drive performance effectiveness and customer experience3 Coach assigned Advisors on observed areas of improvement4 Conduct analysis and drive initiatives to improve efficiency5.
  
  Manage all customer interactions as rostered within parameters6 Boost employee morale and monitor absenteeism and attrition7 Abide by company policies and core values8 Adhere to rostered timing, scheduled shifts and activates9 Ensure individuals and team meet the defined performance metrics10.
  
  Follow all contact center policies, procedures, code of conduct andlegislative requirements
• Skills & Competencies : 1 Planning and organizing skills2 Problem solving skills3 Team management skills4.
  
  Customer handling skills5 Technical expertise6 Ownership mindset7 Speak local language

Reliance Jio Infocomm Limited is looking for Any Graduate / Post Graduate profile candidates.