Telecom Provisioning Assistant Manager Senior Engineer Pune Job In Vodafone In Pune

SkillsDescriptionThe IT Operations Engineer supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafones IT products and services in line with Customer Services Management strategy The IT Operations Engineer conveys a good understanding of established concepts and procedures regarding administrating and maintaining assigned applications, services, systems and solutions, incident management, problem management, change and release management and some vendor management, through the delivery of defined activitiesTypically reports to the Senior IT Operations Team LeaderSkillsCore competencies, knowledge:

• IT operations experience in multi-vendor, onshore, offshore, nearshore setups
• Data Analytic and Cloud Skills
• Experience in programming/scripting (Perl, Python, Bash), Open Source, in-depth understanding of Linux/UNIX OS
• Knowledge about even driven systems, schema, orchestration, mapping, and database development tools PL/SQL
• Good problem-solving and quantitative skills aptitude for debugging problems in complex, unfamiliar code

Job ResponsibilityRole purpose: As an IT Application Operation Senior Specialist, you will have the chance to make part of an international and multicultural team, the best Tech team (Digital & IT community) to deliver the best services to our customers.

IT Operations Specialists typically have a high level of job satisfaction due to the integral role they play in the success of the company and the satisfaction of the customers and you will bring innovation and efficiencies to the IT department that is accountable for business and technical servicesYou will be responsible for delivering new and enhancing existing services by embracing automation (predictive data analytic, bot ) and continual service improvement across the group.

Drive, collaborate and influence technical solution designs (aligned with strategic priorities), project teams and suppliers to deliver all operational requirements, technical process improvements and technical support to other IT Application specialistsDrive resolution of escalated and complex customer issues to minimise outage durations and ensuring the root cause is identifiedTo restore any part of the applications to normal service in a timely, safe and effective mannerOwn and manage relationships with suppliers and key internal stakeholders in order to achieve SLAs and improve IT KPIsSupport the definition and the improvement of IT Service Operations processesMust be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done

Vodafone is looking for .

Vodafone is looking for Any Graduate / Post Graduate profile candidates.