Trainer And Quality Analyst Job In Dezmindz Technology Services Private Limited In Bengaluru / Bangalore

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees
• Training experienced employees on new or updated call center procedures to improve their performance
• Observing the daily operations of call center employees and identifying any areas of improvement.
  
  
• Liaising with team leaders and managers to conduct on-the-job coaching
• Measuring the effectiveness of training sessions and preparing individual or team progress reports
• Creating and managing the training budget
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction

Dezmindz Technology Services Private Limited is looking for Any Graduate / Post Graduate profile candidates.