Strong written & verbal English skills required. Ability to converse clearly with internal and external staff via telephone and using written communication.
Self-starter with significant ability to undertake initiatives.
Ability to assist in executing/approving transactions and to provide support for managing internal projects/ initiatives/reporting activities.
Domain knowledge of Debt Products / Settlements / Payments would be added advantage
Capacity to build relationships with clients internally and externally (where applicable)
Working knowledge of different business applications like DTC, AST, STS, Message Broker, Cash Book would be added advantage
Exceptional operational/technical/analytical knowledge and skills. Is an SME
Some working knowledge of swift messages.
Client Focus, Futuristic and innovative approach
Ensure accurate and timely delivery of services to clients for Primary Issuance & Post Issuances include below areas:
Settlements, Payments, Corporate actions, Reconciliation, Loan servicing etc.
Ensure specified quality of services at all levels of operations
Ensure healthy and harmonious relationship with the sending locations
Interface with the client / agent / custodian for resolution vide client calls / emails.
Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
Generating reports in order to obtain periodic information on the inquiries received
Always adhere to KOP and KPI Guidelines
Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
Looking for Any Graduate graduates profile.