Virtual Relationship Manager Job In Empert Consultants Private Limited In Hyderabad / Secunderabad, Telangana

Roles & Responsibilities: '-Responsible for deepening customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices '- Responsible for increasing mobile banking adoption and drive initial login on Optimus app '-CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio '- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs - Ensure monthly operating plan is met to improve scorecard and decile rankings - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB programSecondary Responsibilities: '- Assist audit and ensure compliance to internal and external regulations and guidelines - Provide best in-class customer service to all clients to become their primary banker.

Individual Contributor Role: Casa Growth, Fee Income Growth, Ntb Customer Ids, Net Promoter Score(nps) % Customers Optimus Download, Products Per Customer (ppc), Cross-sell (assets Products), Customers Upgraded To Rb Program

Empert Consultants Private Limited is looking for Bachelor Of Arts (b.a), Bachelor Of Dental Surgery (b.d.s), Bachelor Of Science (b.sc), Bachelor Of Business Administration (b.b.a), Bachelor Of Homeopathic Medicine And Surgery (bhms), Other, Bachelor Of Education (b.ed), Diploma, Bachelor Of Commerce (b.com), Bachelor Of Pharmacy (b.pharm), Bachelor Of Architecture (b.arch), Bachelor In Hotel Management (b.h.m), Pgdm, Bachelor Of Technology (b.tech/b.e), Bachelor Of Social Work (b.s.w), Bachelor Of Computer Application (b.c.a), Bachelors Of Law (b.l/l.l.b) profile candidates.