Wipro Hiring For Java Production Support Job In Confidential In Bengaluru / Bangalore, Mumbai

Technical Support Analyst The Support Analyst is responsible for providing Apple Online Store (AOS) support to cover our 24 x 7 services You will work with internal customers to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments to identify and resolve AOS issues You will use Splunk searches to assist Key Qualifications: 1 A high degree of analytical, troubleshooting and problem-solving abilities.

2 Self-motivated learner Multiple self-training guides will be required 3 Be prepared to answer basic questions about Splunk search commands, log review and analysis.

Responsibilities: 1 Work ticket to solve technical issues and meet business needs 2 Assist the business in identifying the appropriate solution based on their needs 3 Troubleshoot AOS problems remotely or onsite as needed 4 Communicate with stakeholders in other departments when necessary to identify and resolve AOS issues 5.

Participate in ongoing training sessions, including product knowledge, internal policies, and security practices 6 Monitor the health of the AOS and work on incidents and follow up on them until closure 7 Update knowledge base articles as needed.

Confluence is a plus 8 Escalate unresolved incidents or open new ones as appropriate 9 Perform other duties as assigned by management.

10 Weekends on-call on a rota basis 11 Possible out-of-hours work for upgrades, project releases, production fixes or AOS events Preferred qualifications: A Support experience with internal or external customers or users.

B Knowledge of multi-tier application architecture C Experience with web technologies and internet-based applications D.

Knowledge of any issue/problem tracking system, such as ServiceNow E Basic knowledge in diagnosing network-related technical issues F Experience working in an on-call 24x7 team.

G Experience using log analysis tools such as LogDNA, Elastic Stack, Fluentd, Sumo Logic or Splunk H Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix Akamai is a plus.

I Essential experience in E-commerce environments J Understanding of database servers NoSQL database is a plus K.

Knowledge of object-oriented languages (eg Java, J2EE, Spring or other MVC framework) SOAP and Restful are a plus You will be exposed to multiple technologies and trained to become effective within the first four to six weeks.

Apple Online Store (AOS) is a multi-channel world-class eCommerce platform In the role, you will gain deep technical knowledge and understanding of the eCommerce platform and the technologies involved You will also gain specialised support experience supporting our business and core engineering teams Keywords: Technical Support Analyst, Application Support, Incident, support experience, troubleshoot, log analysis, Splunk, motivated, Monitoring tool

Locations: Bangalore, Hyderabad, Mumbai, Chennai Java Production Support Splunk Troubleshooting In Java Please Send Your Resume To Harsha.sureka@wipro.com

Confidential is looking for Bachelor Of Technology (b.tech/b.e) profile candidates.